Shipping & returns
Clear delivery expectations for home objects, fresh stems and trade orders.
01
Delivery coverage
We ship eligible home and decoration goods internationally. Fresh flowers, living plants and some oversized pieces have restricted delivery areas because of timing, agricultural controls or carrier limits. We confirm coverage before payment.
02
Delivery charges and duties
Orders of US$180 or more receive complimentary standard delivery where the product and destination qualify. Other orders currently show an estimated US$18 delivery charge. Duties, taxes and specialist handling are confirmed separately when applicable.
03
Dispatch timing
In-stock homeware normally dispatches within 2-4 business days after payment. Made-to-order goods and installations follow the confirmed project schedule. Fresh weekday flower orders are normally prepared for next-day dispatch within the supported area.
04
Returns for home and decoration goods
Contact [email protected] within 14 days of delivery. Eligible items must be unused, complete and safely packed. Return carriage and non-refundable import charges may be deducted unless the item was faulty or incorrectly supplied.
05
Flowers, plants and custom work
Fresh flowers, plants, dried botanicals with hygiene or fragility concerns, personalised pieces, made-to-order goods and completed event services cannot be returned for change of mind. Report serious damage or material mismatch with clear photographs within 24 hours.
06
Transit damage
Keep the product and packaging while we assess a claim. Where accepted, Casila may repair, replace, credit or refund the affected item depending on product type, location and availability.