Terms of Service

The purchase and account terms for Casila home objects, flowers and trade services.

About these terms

These Terms of Service apply when you visit casilatech.com, create a Casila account, place a retail order, or request floral and trade services from CASILA FLOWER LIMITED. By using the website or submitting an order, you agree to these terms.

Accounts and registration

You may register with an email address, a phone number, or both. You must provide accurate information, keep your password confidential, and tell us promptly at [email protected] if you believe your account is being used without permission.

Creating an account requires acceptance of these Terms and our Privacy Policy. Where the registration form requests SMS consent, that consent covers order, delivery and occasional promotional messages. Message and data rates may apply.

Products and availability

We make reasonable efforts to present products, colours, dimensions, materials and prices accurately. Natural materials, handmade goods, fresh flowers and dried botanicals vary. These variations are part of the product and are not defects.

An order submission is an offer to purchase, not our final acceptance. We may decline or adjust an order if stock, import restrictions, flower seasonality, delivery coverage, pricing errors or trade quantities require it. We will contact you before collecting or confirming payment.

Prices, duties and payment

Prices are displayed in United States dollars unless stated otherwise. Delivery charges are calculated from the current basket. International orders may also incur duties, taxes, customs fees or local handling charges. We confirm those amounts where our carrier data permits.

The current checkout creates an order request for invoice and bank transfer. Payment is due only through the secure instructions issued by Casila after availability and cross-border delivery are confirmed. Never send payment to account details received from an unverified sender.

Delivery

Delivery estimates begin after payment and dispatch confirmation. Customs, weather, agricultural inspection, public holidays and carrier disruption can affect delivery dates. Risk in physical goods passes to you on delivery to the address supplied with the order.

Fresh flowers and perishable goods

Fresh flowers are perishable and may be substituted with stems of comparable character and value when a named variety is unavailable. You must provide a complete delivery address, reachable recipient and any access instructions. Please photograph and report serious transit damage within 24 hours of delivery.

Returns and cancellations

Unused, non-personalised home and decoration items may be eligible for return under our Shipping & Returns policy. Fresh flowers, plants, made-to-order work, personalised items and completed event or floral installation services are not returnable unless faulty or materially different from the confirmed order.

Acceptable website use

You must not interfere with the website, attempt unauthorised access, scrape it at disruptive volume, submit fraudulent orders, misuse another person's details, or use Casila content in a way that infringes our or another party's rights.

Intellectual property

The Casila name, site design, product copy, original photography and other website content belong to CASILA FLOWER LIMITED or its licensors. Personal browsing and purchasing do not transfer any intellectual-property rights.

Liability

Nothing in these Terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss, and our aggregate liability relating to a product or service is limited to the amount paid for that product or service.

Governing law and contact

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Courts with jurisdiction in Hong Kong will have non-exclusive jurisdiction. Questions may be sent to [email protected].